Refund policy

RETURN POLICIES And Details by Product Type

Bags and Accessories

30-Day Return
For any reason, you may return your item or items. Product must be in new condition, unopened, unused, and in their original packaging and tags. We hold the sole discretion to deny any return if the item shows signs of wear, damage, or alteration, or if it does not comply with our policy conditions.

Paddles

7-Day Full Refund Guarantee
Try it out! If the paddle isn't the perfect fit, you can return it within 7 days of the delivery date for a full refund. To qualify, the paddle must be in as-new condition and include all original packaging.

30-Day Extended Returns
Returns initiated between 8 and 30 days after delivery are accepted for paddles in as-new to lightly used condition. Please note that a 30% restocking fee applies to all returns in this window.

Condition Requirements
We want you to test the gear, but we cannot accept returns that show signs of heavy use. Paddles are not eligible for a refund if they have:

• Scuffed edge guards
• Marked or scratched faces
• Stained or altered grips
• Any signs of damage 
• Modified in any way

How to Make a Return

Please email returns@pikomoco.com within your eligible timeframe (7 or 30 days from delivery). Please include the following information:

Your name
Your Order Number
Item(s) that you wish to return
The reason for the return

We will reply within 1-2 business days with additional instructions.

Shipping: Customers are responsible for all return shipping costs.

Processing: We hold the sole discretion to deny any return if the item shows signs of wear, damage, or alteration, or if it does not comply with our policy conditions. Once we receive and inspect your return, we will issue a refund to your original payment method, minus any fees and or shipping costs. Approved refunds are processed within 10 business days.